- Frequently Asked Questions
Frequently Asked Questions
Welcome! Here you’ll find a brief guide to some of our most frequently asked questions. While we’ve done our best to address our customers’ most common queries, we understand that you may have questions not listed here. Feel free to drop us a line, and we’ll be delighted to respond as quickly as possible.
I’m new to Maison de Kristine. What can I expect to find here?
We specialize in home furnishings and accessories with a French country aesthetic. Our offerings cover a broad range of major furniture to a diverse array of home decor, unique gifts, kitchen and personal accessories to decorative lighting, children's toys, and much more!
Where does Maison de Kristine ship?
Maison de Kristine ships both domestically and internationally. Provided that an item is in stock, we ship orders (both domestic and international) within 1-3 business days from the time your order is placed. Additional information on our international shipping policy can be found here.
What is your return policy?
We strive to ensure our customers’ satisfaction, and most new, unopened items may be returned within 15 days of delivery for a full refund. Refunds are easily processed by accessing your order through our site and are issued upon receipt of the returned item. Click here to view our full return policy and general guidelines.
Where do Maison de Kristine’s products originate?
Maison de Kristine curates items from an array of sources and specializes in vintage and antique-style furnishings. Many items are re-creations of authentic French chateau and provincial designs, intended to be mixed and matched to suit each customer’s eclectic and varied tastes.
I found the same product elsewhere at a lower price. Do you offer price matching?
Yes. We are pleased to offer price matching on items found at a lower price, by customer request, and at our discretion. Our complete Match the Price Guarantee policy can be found here.
How did Maison de Kristine first get its start?
Inspired by her own experiences and travels to France, as well as her passion for entertaining at home, Kristine founded Maison de Kristine as a way of celebrating and creating a welcoming, authentic, and comfortable home. Mentored by her aunt, Kristine developed a love of all things French, including culture, customs, as well as the casual elegance of French style and living. Through her customers’ own journeys, Kristine continues to create a tradition of curiosity and curation and always welcomes new treasures to add to Maison de Kristine’s collection.
Is Maison de Kristine on social media?
Yes! We are always delighted to connect with our customers and are active across an array of social media platforms. We invite you to connect with us via Facebook, Twitter, Google Plus, and (of course) Pinterest.
How can I get in touch with Kristine?
Though we have an international presence, we are always personally accessible to our customers. You can reach Kristine via her personal cell at 206.359.0810, via email at firstname.lastname@example.org, or by sending a message through our website for a fast and personal response.