Shipping Rates and Return Policies
Shipping and Policies
International Orders- International orders are not returnable which include but not limited to Valdrome products.
RETURNS/DAMAGE
Returns: All returns are subject to a 15% restocking fee and do not include the shipping fees.
Damaged: Refunds or replacements will only be given if your order
comes damaged. Claims must be made within 10 days of receipt of package. All claims must be made in writing. All
packaging should be keep in case the shipping company needs to inspect the
package. Recognizable damage to the exterior of the shipping box should be immediately noted to the delivery company and interior inspection should be made at the time of delivery. Do not accept the package if you suspect internal damage to your order. Please notify us so we can provide you with a pick up ticket. A photo of the damaged product can sometimes be sent as proof of damage instead of returning the items, especially if the item is of a lesser value.
Holiday Delivery: During peak times, deliveries may take one
additional day to arrive. This affects the week prior to the following
Holidays: Christmas, Valentine's Day, Mother's Day and Father's Day.
Items shipping directly from France can take 6-8 weeks. Some of our French reps close down during the month of August and December for vacations and product is not deliverable until they return. We will notify you of those situations.
Wrong Addresses: Orders sent to a wrong or incomplete address are
not guaranteed. Additional fees will apply to fix and
forward the package to the correct address.
Undelivered Packages: Once a delivery attempt has been made it is
the responsibility of customer to make sure the package is accepted. We do not
guarantee delivery will be made if there is no one home to accept a package or
if the shipping company is unable to deliver a package. Some packages require
a signature, while others may be left at the door.
Perishables: Food items and perishables cannot be returned.
Special or Custom Orders: All custom orders are non returnable.
If you have any further questions or comments, contact us
provenceineattle@comcast.net or call 206 359-1810 and we will be happy to speak with you.
