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Terms & Conditions

By visiting & shopping here, you accept our terms & conditions. Please read below.

Estimated shipping and delivery

Estimated shipping times may be located on each product page. It is important to note that these are estimated shipping times and are subject to availability of products and/or manufacturer. If a product is out of stock or on backorder, we will email you with a shipment estimated date. We totally understand if it is a time sensitive purchase and you can then cancel the item or cancel the entire order. Occasionally we experience delays in delivery due to delay of containers at customs or backups in production. If this is the case you will be alerted as soon as we are made aware that a problem exists. We will do our best to let you know if there is any possibility of a delay.  Please feel free to contact customer service at kristine@maisondekristine.com or call us at 206 359 0810 if you need to verify stock information prior to ordering.  

Return policy

Please see our Return & Exchange Policy. We do not do International Returns or Exchanges.

Furniture, bedding, linens,and custom items

Because many of these items are made to order, all custom pieces are not returnable or refundable. Custom orders include (but are not limited to) any furniture item, all "One of a Kind" pieces, Aidan Gray furniture, Comptoir, mirrors, Eloquence, French Market Collection, Souleiado, Maison du Linge. If you are not sure if your order is considered custom, please contact us to verify. After 2 days custom orders are non-refundable or sooner depending on if the item has shipped. When you receive your furniture please inspect all items carefully for any damage that may have occurred in transit and contact us immediately. Damage must be noted by the delivery driver. Claims against damaged items must be made within 3 business days. Unfortunately, claims made after 3 business days will not be accepted and forfeit any return or credit options. No exceptions will be made.

Our estimated lead times are an "estimate" for a specific delivery date. Please note that all calls are welcome for checking on the progress of your order. Please note that the shipping time does not include the wait time that may occur between the date of purchase and the time that the item is picked up by the delivery truck.

White Glove Service

  • We deliver all furniture through White Glove service

White Glove Service includes:

  • Inside placement of items, up to two flights of stairs
  • Unpacking
  • Debris removal
  • Assembly if requested

Please note:

  • The freight carrier will schedule your White Glove Service appointment within a 4-hour window, generally between 9 a.m.-6 p.m., Monday-Friday.
  • Depending on the carrier, you may be able to request additional services. Carriers may charge for additional services you request.

French Market Collection -

All French Market Collection furniture must be delivered to a receiving/loading dock and will incur an extra handling fee paid directly by the customer.  The receiver can be any company that has a usable loading dock for unloading the furniture so that a tailgate is not necessary. that is nearest to the customers home.   All privately arranged deliveries must be forwarded to Maison de Kristine prior to any furniture being released for shipping. Absolutely no exceptions to this rule regarding French Market Furniture can be made.  Again, all French Market Collection products must be delivered to a reciever at a loading dock.

Zentique

Restocking fees will be charged for the following below.

  1. Exchange

  2. Customer does not like

  3. Order was placed incorrectly

Maison de Kristine must be notified in order for the returns to be accepted. Zentique must not be contacted by customer directly.  Items that require a return will be subjected to a 25% restocking fee as well. Please note that shipping charges are non-refundable. We request that all customers keep all original packaging. Customer(s) are responsible for repackaging as well as the return shipping cost. This includes packing material, labor, receiving warehouse cost, and return shipping. Items must be returned in perfect condition in order for the return to be accepted. If the return is received damaged, the item will not be refunded/credited. Should the customer decide to keep the damaged item, the customer must cover the cost to ship the item back to the customer or the items will be field destroyed. If the shipment is received damaged, the claims department will contact you with further instructions. Once returned, Zentique will inspect the item(s) and issue credit/refund or ship a replacement. No replacement will be shipped until all returns are back on Zentique’s docks. Zentique reserves the right to partially or wholly accept/deny any return(s). Customers that provide their own shipping must return the shipment with their carrier. Zentique is not responsible for the return or any costs associated.

 

International Orders

All International orders, defined as products which are sourced directly out of the US, are not returnable, non refundable, non exchageable.

Warranties

Warrantees are provided by the manufacturers who create our products. Not all products come with a warranty such as sale and discontinued items so if you are interested in a specific product's warranty please call us at 206 359 0810 or email us directly at kristine@maisondekristine.com.