By visiting & shopping here, you accept our terms & conditions. Please read below.

Estimated shipping and delivery

Estimated shipping times may be located on each product page. It is important to note that these are estimated shipping times and are subject to availability of products and/or manufacturer. If a product is out of stock or on backorder, we will email you with a shipment estimated date. We totally understand if it is a time sensitive purchase and you can then cancel the item or cancel the entire order. Occasionally we experience delays in delivery due to delay of containers at customs or backups in production. If this is the case you will be alerted as soon as we are made aware that a problem exists. We will do our best to let you know if there is any possibility of a delay.  Please feel free to contact customer service at kristine@maisondekristine.com or call us at 206 359 0810 if you need to verify stock information prior to ordering.  

Return policy

Please see our Return & Exchange Policy

Furniture, bedding, linens,and custom items

Because many of these items are made to order, all custom pieces are not returnable or refundable. Custom orders include (but are not limited to) any furniture item, all "One of a Kind" pieces, Aidan Gray furniture, Comptoir, mirrors, Eloquence, French Market Collection, Souleiado, Maison du Linge. If you are not sure if your order is considered custom, please contact us to verify. After 2 days custom orders are non-refundable or sooner depending on if the item has shipped. When you receive your furniture please inspect all items carefully for any damage that may have occurred in transit and contact us immediately. Damage must be noted by the delivery driver. Claims against damaged items must be made within 3 business days. Unfortunately, claims made after 3 business days will not be accepted and forfeit any return or credit options. No exceptions will be made.

Our estimated lead times are an "estimate" for a specific delivery date. Please note that all calls are welcome for checking on the progress of your order. Please note that the shipping time does not include the wait time that may occur between the date of purchase and the time that the item is picked up by the delivery truck.

White Glove Service

• We deliver all furniture through White Glove service

White Glove Service includes:

• Inside placement of items, up to two flights of stairs
• Unpacking
• Debris removal
• Assembly if requested

Please note:

• The freight carrier will schedule your White Glove Service appointment within a 4-hour window, generally between 9 a.m.-6 p.m., Monday-Friday.
• Depending on the carrier, you may be able to request additional services. Carriers may charge for additional services you request.

Warranties